Total Quality Management: Concept, Reality and Challenges

Authors

  • Ngige, C.D. Department of Business Administration, Anambra State University, Igbariam Campus, Nigeria Author
  • Emerole, G.A. Department of Agric Business and Financial Management, Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria Author
  • Ugwuanyi, U.B. Department of Accountancy, Enugu State University of Science and Technology, Agbani, Nigeria Author

Abstract

This paper examines the background history and concept of Total Quality Management (TQM), a comparison of TQM with Business Process Reengineering (BPR) and Six Sigma, challenges facing TQM implementation in contemporary organizations, and offers a number of strategies/success characteristics/models for successful TQM implementation thereby enhancing the chances of turning TQM rhetoric/concept into reality in modern organizations. Recommendations include a culture review by management to accommodate TQM introduction/implementation and linking quality
initiative objectives with departmental and organizational strategy to decrease the likelihood of failure.

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Published

2012-06-29

Issue

Vol. 4 No. 1-2 (2012): Sustainable Human Development Review

Section

Articles